If you suspect that you have been subject to a cyber incident or need assistance from your cyber policy, you must contact us as soon as possible.

All incidents, claims or potential claims need to notified in the first instance by using the below details as appropriate:

Commercial Cyber Policyholders

Personal Cyber Policyholders

Call: 080 8169 7074


If you have any other question or query regarding claims please contact us here or email

Please note that the prompt notification of claims is a requirement of OSR’s cyber policies and failure to comply with this might prejudice the position should a claim occur. It is therefore essential that we are advised immediately of any claim made against you/the insured or of any occurrence which may give rise to a claim under our policies.